Support
We are here to help.
Tabby is in early access, and a real person reads every message. Most things can be sorted in a minute.
Talk to us
Email omar@1597.in. Tell us your Slack workspace name and what you saw, and we will come back to you, usually within one working day.
Quick fixes
- A profile did not appear. Run
/redstone status. It shows what is waiting and flags anything stuck. Make sure the email has a PDF or Word CV attached, or the CV text in the body. Tabby keeps retrying, and forwarding the same email again is safe. - Where is my Tabby email address? It is in the welcome message in your
#hiring-inboxchannel. Add more with/redstone inbox add <name>. - Hiring managers are not being tagged. Run
/redstone setupand add each role with who decides on it. - You reached your limit. Nothing is lost. New profiles are held and posted when there is room.
/redstone planshows your options. - Gmail forwarding asks for a code. Google emails it to your Tabby address, and Tabby posts it in your channel.
Commands
| Type this | What it does |
|---|---|
/redstone status | This week's numbers, and anything that needs a person |
/redstone setup | Add your open roles and who decides on each |
/redstone inbox add <name> | Another forwarding address for a channel |
/redstone plan | Your plan, profiles left, and how to add more |
/redstone replies ask|auto|off | Whether Tabby emails your agencies the decision. Default is ask first. |
/redstone delete name@example.com | Permanently remove a person's data (Slack admins) |
Billing and your data
- Starter and Growth are paid one month at a time and do not renew by themselves. For a refund, an invoice or any change, write to us.
- For how we protect candidate data, who owns it and how to delete it, see Privacy.
Something is wrong or unsafe
If you think data was sent to the wrong place, or you see something that should not be visible, write to omar@1597.in with the word "urgent" in the subject.